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SERVICES WE OFFER:
 

  • How long does a windshield replacement take?
    Typically 1-2 hours, but up to 6 hours with ADAS recalibration.
  • Are you open 24 hours?
    Our physical shop has set hours, but we offer 24-hour online booking and claim services. After-hours support is available by text, email, or emergency line.
  • Do you handle insurance claims?
    Yes, we work with ICBC, BCAA, Optimum, Family Insurance, and others. We handle all details for a hassle-free experience.
  • What types of glass do you use?
    We use OEM glass, or high-quality aftermarket glass when OEM is unavailable.
  • How does the diagnostic water leak test work?
    Our technicians use specialized tools to detect and resolve leaks.
  • Do you offer courtesy cars and pick-up/drop-off services?
    Yes, we provide courtesy cars, as well as pick-up and drop-off services.
  • What is ADAS recalibration?
    It ensures your vehicle’s safety systems work properly after windshield replacement.
  • Is windshield repair free, and is there a warranty?
    Often free with ICBC or other insurance, but repairs carry no warranty as cracks may expand during the process.
  • What if my windshield cracks during repair?
    This is common and covered by insurance in most cases.
  • How long does a chip repair take?
    About 30 minutes; customers can wait in our shop during the repair.
  • What does it mean to be an ICBC Tier One shop?
    ICBC has four categories for automotive shops, and we are proud to be a Tier One shop. This designation is awarded to only 100 out of 3,500 shops, recognizing us for our trustworthiness and high-quality performance. Being Tier One means we consistently meet ICBC’s highest standards for service and reliability.
  • Is there a warranty on your services?
    We offer a lifetime warranty on our workmanship for as long as you own the vehicle.
  • Can I drive immediately after a windshield replacement?
    We recommend waiting at least one hour after service for the adhesive to cure.
  • Do you provide mobile services?
    Yes, in select cases, we offer mobile repair and replacement services.
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